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Posted: Tuesday, March 14, 2017 11:20 AM

Job Description:/h3:
A leading provider of Audio visual collaboration technology solutions is seeking an experienced Audio Visual Systems Support Engineer for their West Coast operations. The ideal applicant will have extensive experience supporting advanced data networked video and audio visual integrated collaboration technology systems.
***Note: This is a base from home position, up to 75 travel to client sites.***
:Resolve all escalated technical support issues
:Provide both on site and remote access advanced technical support to customers
:Ensure that all customer designs conform to company s standards
:Provide and document logs and other data necessary to resolve customer s technical support to a positive outcome
:Validate site survey to confirm installations meet company standards
:Provide excellent communication and customer service skills to ensure customer satisfaction
:Provide clear project deliverables and timelines to customers including status reports and communications schedules
:Work to uncover potential issues or delays that could impact technical support and provide mitigation and problem resolution action items
:Work closely with engineers and product managers as needed to solve customer issues and concerns
:Provide project updates to company management as required and update efforts through company tracking system
:Travel may be required
Skills and Education Requirements:
:At least 4:5 year experience designing, installing, and commissioning high end and large scale video integration solutions.
:Must have experience with the following: C, Microsoft PowerShell, BacNET/IP, and SIP/VOIP preferred.
:Experience with Crestron and related Simpl Windows, Simpl+, Simpl, D3Pro is ideal.
:Understanding of data networking and IP protocols as related to networked residential and commercial audio and video systems integration.
:An ability and drive to learn and pick up quickly new technology and software as needed.
:Must have experience with the following: C, Microsoft PowerShell, BacNET/IP, and SIP/VOIP preferred.
:Experience with Simpl Windows, Simpl+, Simpl, D3Pro.
:An understanding of UC, VCT, Conference and Board Room presentation systems.
:Proven ability and expertise in streaming video protocols and technologies including H.264/H.265, Multicast and Unicast RTSP. Knowledge of audio DSPs as applied to AV systems integration.
:Experience with integration projects involving Lighting, HVAC, Distributed Audio/Video, Security and Surveillance Systems.
:Excellent written and verbal communications skills. This is a customer facing position and the ideal candidate will be able to communicate clearly and effectively while remaining focused on exceeding customer expectations.
Education and Certifications:
:Bachelors in Electrical Engineering or Computer Science degree preferred.
:CTS and/or Crestron DMC certification is a nice to have.
:CCNA Certification is a nice to havepany Description:/h3:
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• Location: Los Angeles

• Post ID: 104837013 losangeles is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017