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Posted: Wednesday, April 12, 2017 12:08 AM

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About the Job

Technical and Applications Support Specialist



Cordelia Lighting, a rapidly growing lighting manufacturer, currently has an exciting career opportunity for a skilled Technical Support Technician to join our Engineering team.



This is a great opportunity for someone who has the ability to troubleshoot electrical field issues, direct customers through the troubleshooting process, and has experience with lighting software to complete lighting layouts.



Responsibilities:

§ Answer customer calls for technical assistance

§ Provide assistance to customers and in house staff regarding fixture issues, in the field or during evaluation.

§ Keep a log of calls received, products in question, customer issues, and the solutions for the issues

§ Work with Product Management and Engineering to discuss possible product improvements to correct issues

§ Provide lighting layouts using AGI32, DIALux, or equivalent layout software

§ Coordination of all required information for the preparation of the lighting layout

§ Communicate/Send layouts, drawings, and other documents to internal and external customers

§ Document the number of layouts that lead to orders conversion

§ Communicate with internal and external customers on luminaire selection and lighting application requirements based on the usage and task information provided





Qualifications:



§ Associates degree in Electronics or equivalent,

§ Working knowledge of National Electrical Code (NEC).

§ Working knowledge of IES standards for indoor and outdoor lighting

§ Working knowledge of the lighting industry standards, terminology and products.

§ Working knowledge of electrical wiring for residential and commercial construction

§ Ability to read and interpret engineering wiring diagrams.

§ Minimum of 6 months experience with lighting layout software; AGI32 or Dialux preferred.

§ Minimum of 6 months experience with lighting layouts and working knowledge of IES files

§ Proficient with AutoCAD, able to generate fixture layouts

§ Good communications skills both verbal and written.

§ Good customer relationship skills.

§ Proficient in MS Word, MS Excel, Internet, and Email.

§ 3D CAD and rendering skills are a plus



We offer an excellent salary, and paid benefits package including medical, dental, vision, life, and 401K.



Send resume with salary history and requirements to jobs@cordelia.com


• Location: Los Angeles

• Post ID: 102779083 losangeles
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