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Posted: Wednesday, April 12, 2017 12:08 AM


About the Job

Technical and Applications Support Specialist

Cordelia Lighting, a rapidly growing lighting manufacturer, currently has an exciting career opportunity for a skilled Technical Support Technician to join our Engineering team.

This is a great opportunity for someone who has the ability to troubleshoot electrical field issues, direct customers through the troubleshooting process, and has experience with lighting software to complete lighting layouts.


§ Answer customer calls for technical assistance

§ Provide assistance to customers and in house staff regarding fixture issues, in the field or during evaluation.

§ Keep a log of calls received, products in question, customer issues, and the solutions for the issues

§ Work with Product Management and Engineering to discuss possible product improvements to correct issues

§ Provide lighting layouts using AGI32, DIALux, or equivalent layout software

§ Coordination of all required information for the preparation of the lighting layout

§ Communicate/Send layouts, drawings, and other documents to internal and external customers

§ Document the number of layouts that lead to orders conversion

§ Communicate with internal and external customers on luminaire selection and lighting application requirements based on the usage and task information provided


§ Associates degree in Electronics or equivalent,

§ Working knowledge of National Electrical Code (NEC).

§ Working knowledge of IES standards for indoor and outdoor lighting

§ Working knowledge of the lighting industry standards, terminology and products.

§ Working knowledge of electrical wiring for residential and commercial construction

§ Ability to read and interpret engineering wiring diagrams.

§ Minimum of 6 months experience with lighting layout software; AGI32 or Dialux preferred.

§ Minimum of 6 months experience with lighting layouts and working knowledge of IES files

§ Proficient with AutoCAD, able to generate fixture layouts

§ Good communications skills both verbal and written.

§ Good customer relationship skills.

§ Proficient in MS Word, MS Excel, Internet, and Email.

§ 3D CAD and rendering skills are a plus

We offer an excellent salary, and paid benefits package including medical, dental, vision, life, and 401K.

Send resume with salary history and requirements to

• Location: Los Angeles

• Post ID: 102779083 losangeles is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017