search > Los Angeles jobs > Los Angeles customer service

Posted: Monday, June 12, 2017 9:54 PM

Total Guest Satisfaction:

Consistently provides a quality product and customer service experience that delivers total Guest satisfaction.

  • Follows all Carls Jr. Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive Super star service.
  • Works assigned station(s) accurately and productively; cleans and stocks the stations area(s); performs other cleaning duties as assigned.
  • Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards.
  • Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees.

Training and Development:

Strives to improve personal sills and performance level.

  • Follows the steps outlined in the Crew Person Training Program to learn new skills, duties and responsibilities and to improve personal performance level.
  • Communicates to immediate supervisor when additional training, guidance and practice is needed.
  • Understands how each job responsibility in the restaurant impacts the Guest customers, other employees and overall operations.
  • Keeps immediate supervisor informed of anything which might affect the Guests, other employees and overall restaurant operations.
  • Is performance oriented and driven; understands performance expectations and is aware of performance results.

Job Expectations:

Consistently meets job expectations to positively impact the sales and profits of the restaurant.

  • Contributes to restaurants success by accomplishing the expected work during each shift; consistently produces quality work.
  • Supports the goals, decisions and directives of Restaurant Management; performs additional duties and responsibilities as directed by Restaurant Management.
  • Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.

Policies & Standards:

  • Follows and complies with all company policies standards, procedures and guidelines.
  • Follows all Carls Jr. safety, security and emergency policies and procedures; maintain a safe and secure environment for employees and Guests.
  • Hold self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.

Carls Jr. Shared Values:

Models and encourages Carls Jr. shared values.

  • Is completely focused on and driven by the Guest
  • Is of high personal integrity and treats all employees with honesty, respect and dignity.
  • Contributes to an environment of trust to ensure honest, open and direct communication.

Is performance oriented and driven; understands performance expectations and is aware of performance results.



Enrollment in high school; high school diploma or equivalent is preferable. Good Verbal and written communication skills; is capable of communicating effectively with restaurant management, guest and co-workers; bi-lingual skills a plus.


Must be a minimum of 16 years of age.


Must have telephone or other reliable method of communicating with the restaurant.


Must be able and willing to work flexible hours, possibly including o


• Location: Los Angeles

• Post ID: 116118348 losangeles is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017