It starts with great chemistry.
Univar is more than a distribution company were a leading, global partner dedicated to improving quality of life for our customers through the products, expertise, and relationships that serve the worlds most essential industries. Founded in 1924, with global headquarters in Downers Grove, IL, Univar generated $8+ billion in sales in 2016 securing the #1 market position in North America and the #2 market position in Europe.
Creating great chemistry is not just about the innovative products and services we safely deliver to customers around the world. It also takes people people like you and today, our worldwide team of more than 8,000 employees is helping build a company where the best people want to work. If youre looking for an experience where your actions will make a positive difference every day, youve come to the right place.
The Customer Service Representative is responsible for leading and ensuring effective sales order management. They serve as a single point of contact to provide consistent, positive customer experience and are responsible for initial order entry, management of order changes, and coordinating order fulfillment. CSRs are empowered to make decisions on behalf of the company in alignment with Univars strategy, guiding principles and customer satisfaction. They lead the resolution of service issues that directly impact customer order fulfillment. The CSR assists in earning Customers for Life through establishing positive customer relationships while enhancing customer satisfaction and confidence. They suggest additions to sales orders based on customer purchase history, knowledge of vertical markets, and commercial strategy. They gather market intelligence for entry into CRM System.
Specific Duties and Responsibilities:
Receives and processes customer purchase orders
Develops solutions to customer needs/opportunities
Builds and sustains long-term customer partnerships
Displays effective interpersonal & communication skills (internal/external)
Demonstrates knowledge of Univar, Inc.
Teamwork: collaborates with team members
Understands, generally, about competitors and their services
Resolves problems/nonconformance quickly
Effectively uses the UQIP (Quality) process
Completes all paperwork, reports and administrative tasks in a timely, complete and accurate manner
Customerfacing issues that directly impact order fulfillment
Communication and active listening skills
Knowledge of Univar products, services, and the industries we serve
Keyboarding and basic PC skills UVX /ERP System Skills
General knowledge of gross margin profitability and marketing strategy
1-2 years Customer Service/Inside Sales experience with a college degree
Minimum 2+ years prior Customer Service, customer solutions and/or sales experience without a degree
Univar is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
We offer comprehensive benefits to full time and part time employees including medical, dental, STD, LTD and life insurance, 401k, generous vacation and sick leave and much more.
or contact us at firstname.lastname@example.org
• Post ID: 147998282 losangeles