Home > Los Angeles jobs > Los Angeles customer service

Posted: Tuesday, February 6, 2018 9:41 AM

Job Description
Customer Support Agent

Our Customer Support Agents are vital to Versa Products success as they are both brand ambassadors and customer advocates. These customer and production:facing professionals are empowered and equipped to deliver WOW experiences to every customer.

You will:
:Communicate directly with customers via phone, email and live chat.
:Solve delivery issues, transaction problems and customer experience complaints to exceed customer satisfaction.
:Become an expert on the full Versa Products catalog and provide assistance to suit a customers unique needs.
:Assist our leadership team to create programs and initiatives to make our customers experiences even better.
:Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
Youre a good match if youre:
:A nimble troubleshooter : You dont believe in following a specific path to solve every problem and are comfortable making judgment calls. You quickly understand the issue and create a
personalized/tailored solution for each customer.
:A skillful guide : You clearly walk the customer through the resolution and set expectations for delivery.
:Experience using Zendesk and CRM : You know just the right way to respond, whether via chat, email, or phone.
:A reputation builder : Your strong ability to display your expertise and exceed customer expectations means youre the one shaping customers opinions of our brand.
:Resilient : You can quickly move past negative interactions

Company Description
Versa Products has a family of brands that designs and manufactures high:quality consumer goods which are sold both online and in brick:and:mortar stores. We have seen great success with our tried:and:true products such as the Zero Gravity Tables sit:stand desks and Vanity Girl Hollywood makeup mirrors. Our innovative consumer products and manufacturing practices has led to a 40 growth rate year:over:year. 2018 is an exciting year for Versa Products because we will be expanding and rebranding several of our brands, and even launching a new one. Our company will be entering several prestigious product design contests e.g. Red Dot, Edison, Core77 Design.


• Location: Los Angeles

• Post ID: 160742882 losangeles is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018