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Posted: Tuesday, February 6, 2018 1:59 PM

Job Description
Customer Support Agent

Our Customer Support Agents are vital to Versa Products success as they are both brand ambassadors and customer advocates. These customer and production:facing professionals are empowered and equipped to deliver WOW experiences to every customer.

You will:
:
:Communicate directly with customers via phone, email and live chat.
:Solve delivery issues, transaction problems and customer experience complaints to exceed customer satisfaction.
:Become an expert on the full Versa Products catalog and provide assistance to suit a customers unique needs.
:Assist our leadership team to create programs and initiatives to make our customers experiences even better.
:Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
Youre a good match if youre:
:
:A nimble troubleshooter : You dont believe in following a specific path to solve every problem and are comfortable making judgment calls. You quickly understand the issue and create a
personalized/tailored solution for each customer.
:A skillful guide : You clearly walk the customer through the resolution and set expectations for delivery.
:Experience using Zendesk and CRM : You know just the right way to respond, whether via chat, email, or phone.
:A reputation builder : Your strong ability to display your expertise and exceed customer expectations means youre the one shaping customers opinions of our brand.
:Resilient : You can quickly move past negative interactions

Company Description
Versa Products has a family of brands that designs and manufactures high:quality consumer goods which are sold both online and in brick:and:mortar stores. We have seen great success with our tried:and:true products such as the Zero Gravity Tables sit:stand desks and Vanity Girl Hollywood makeup mirrors. Our innovative consumer products and manufacturing practices has led to a 40 growth rate year:over:year. 2018 is an exciting year for Versa Products because we will be expanding and rebranding several of our brands, and even launching a new one. Our company will be entering several prestigious product design contests e.g. Red Dot, Edison, Core77 Design.

Source: https://www.tiptopjob.com/jobs/78014876_job.asp?source=backpage


• Location: Los Angeles

• Post ID: 160788487 losangeles
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