Home > Los Angeles jobs > Los Angeles customer service

Posted: Wednesday, February 7, 2018 7:04 AM

Job Description
TACORI is seeking an individual with E:commerce experience whose daily responsibilities will play a major role in our online consumer end:to:end service, support and satisfaction. Our online presence is rapidly growing, and we are excited to hire an individual to join our team here at our design studios in Los Angeles, CA
:Answering consumer phone line, emails.
:Addressing inquires and issues.
:Order Specific Social Media Inquiries
:Sales Order Review
:Review and investigate potential fraud issues.
:Prepare product for shipment (pull product, create jobs, etc.)
:Invoice in Navision, capture payment in Magento.
:Oversee shipping of product.
:Oversee Ecommerce packaging.
:Oversee shipping upgrade management.
:Submit shipment notifications to consumer.
:Track shipments through to delivery.
:Respond to consumer RA requests (review/approve)
:Communicate with consumer regarding approvals/ repair assessment/quotes.
:Coordinate shipping activity with consumers.
:Weekly Snapshots and High:Level Dashboard Metrics.
:Order Counts, Piece Totals, Dollar Amounts, etc.
:Manage Request and Resolution Log (aggregating inquiries and addressing underlying causes)
:New consumer issues
:Outstanding consumer issues
:Resolved consumer issues
:SOP Development and Maintenance
:Repairs Management
:End:to:end order processing
:Select Product Data Tasks
:Navision/Magento Accounting Accuracy
:Website integration management.
:Oversee system issue troubleshooting and resolution.
:Participate in system user acceptance testing (UAT) activity in Navision and Magento
:Private Sale preparation and execution.
:Private Sale / Promo daily updates.
:Promotional activity oversight.
:Product preparation.
:Cross functional interactions (Marketing, Merchandising, Operations, etc.)

If interested in this amazing opportunity, please click link below .

Company Description
Why We Do What We Do
At Tacori, we are inspired by the spirit of California. Ingrained in our roots is the belief that anything is possible. We have an insatiable appetite to do better tomorrow, than we did yesterday.
We fearlessly dream big.
And through everything we do : every action that we take, and every decision that we consider : we want to inspire those who choose Tacori to dream big with us.
For example, in our Manufacturing, we are Handcrafted in California. This is not a PR pitch : it is the core of who we are as a Company. California has given us the opportunity to bring our own dreams to life. It is where we employ hundreds of artisans who create beautiful designs that speak to a worldwide audience. Our Company exists to offer everyone that is a part of the extended Tacori Family the same opportunity to attain their dreams.
And whether our jewelry is an engagement ring that becomes a symbol of a new life together, or a fashionable expression of your personal style, Tacori designs become so much more than a piece of jewelry.
For the people who choose Tacori, our jewelry invites the story of what dream is being fulfilled. Whatever your dream is, we invite you to dream big with us.
Because its not what we do that defines us, its why we do it that matters.


• Location: Los Angeles

• Post ID: 160884792 losangeles is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018