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Posted: Wednesday, September 6, 2017 8:53 AM

Job Description:/h3:
BACKGROUND TO HUM NUTRITION:
At HUM Nutrition our mission is simple: to make women look great and feel even greater through science:based nutrition. Our cutting:edge range of beauty supplements has been developed with leaders in nutritional research. HUMs products are sold both through Hums web platform that innovatively connects consumers with nutrition experts through a subscription model and also through select prestige retail partners including Sephora, Nordstrom and Neiman Marcus.
The company is profitable and fully funded to support its fast growth. It recently was included by Forbes in its prestigious 25 Most Innovative Consumer Brands for 2017. HUM was founded by serial entrepreneurs Walter Faulstroh and Chris Coleridge, who sold their first venture to Pepsi.
ROLE:
Key Deliverables:
To lead HUMs growing customer service team to deliver a top class standard of service to HUMs Ecommerce customers. This will result in: (a) more customers, as word of mouth spreads about the great customer service, (b) higher value customers, as they embrace HUMs wider product offering, and (c) longer:staying customers, as they understand the value of remaining a HUM Ecommerce customer.
This can be achieved through:
o Managing a highly:functioning Team. Developing and leading a strong, motivated team, encouraging each member to be their best self:
High:level phone and writing skills: ensuring that all the team are trained in and are displaying excellent phone and writing skills
Deep grasp of relevant information: ensuring the team are fully briefed and knowledgeable with common FAQ on the products and the company
o Understanding the HUM consumer:
Analysing customer service data (incl any complaints, call requests, and email subject matter) to develop recommendations for improving service levels
Communicating these insights to the wider team, to drive necessary changes further upstream
Organizing focus groups of HUM customers to further gain customer insights, working in collaboration with wider marketing team.
o Attaining Best Practise:
Defining what best practise is for Hum customer service, based on the HUM company culture and goals, and also looking to learn from other leading examples for customer service.
Reaching out to customers to gain qualitative and quantitative feedback on the customer service that they received
Setting clear goals and deliverables for customer service levels
Skills sought:
: 5 Years+ Customer Service experience in leadership position in reputable, consumer facing organisation
: Passion for customers, brands, helping people
: Interest and passion for health and nutrition
: Capable at building and managing a team, and bringing out the best in people
IMPORTANT REQUIREMENT: Please send a brief cover letter, saying why youre right for the job.
Benefits:
At HUM we are all about developing our best selves. We are proud to have a range of benefits and perks that we have developed to reflect this:
:Health Insurance (incl Dental and Eye) coverage contributions through quality provider
:Monthly Contribution to personal wellness activity (incl gym membership and yoga)
:Lunch and Learns, where we lay on a healthy lunch and focus on an interesting topic

Company Description:/h3:
HUM lives by the mantra that Beauty Starts from Within. Its line of Award Winning Nutritional Supplements make it simple and easy to become the best version of yourself. Become a key team member at an exciting and fast growing startup in Los Angeles that just has been nominated by Forbes Magazine as one of the most innovative Consumer Brands in 2017.
HUMs dual route to Market encompasses world renowned beauty stores and its fast growing Direct to Consumer Subscription Service HumNutrition, which is the growth engine behind HUMs success.

Source: https://www.tiptopjob.com/jobs/71643622_job.asp?source=backpage


• Location: Los Angeles

• Post ID: 138963602 losangeles
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