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Posted: Wednesday, February 7, 2018 2:43 AM

Member Relationship Specialist I - Call CenterApplyUSC Credit UnionLos Angeles, California
USCCredit Union, a dynamic $500 million credit union located steps from USC s University Park campus near Downtown Los Angeles, is looking for an experiencedMember Relationship Specialist Ifor its fast paced Call Center. This position reports directly to the Call Center Manager and is responsible for building and fostering relationships with USCCU s members and potential members. The Member Relationship Specialist I gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge ofUSCCUproducts, services and technologies.
Responsibilities include, but are not limited to:
Consistently meeting established performance standards, service standards and sales goals
Developing and deepening member relationships by providing high-quality consultative service that identifies member needs and matches those needs with value-added USCCU products and services
Processing member transactions/inquires coming through telephone channel efficiently, accurately, and in a timely manner. Includes deposits and withdrawals, loan payments, new account application, lending applications, and all related documentation
Using credit scoring, sound lending practices and solid judgment to make lending recommendations or decisions
Ensuring compliance with all applicable laws, regulatory requirements, policies and procedures as they relate to USCCU s products and services
Acting, on occasion, as a backup Member Relationship Specialist at otherUSCCU locations/branches
The ideal candidate will:
Possess a Bachelor s degree
Have a minimum of one year experience in financial institution sales and service with a proven track record of meeting production and sales goals
Be knowledgeable in Bank Secrecy Act,OFAC, US Patriot Act, Regulation CC and funds availability,GLBand Member Financial Privacy,NCUSIF, and Truth in Savings
Be flexible with scheduling that may include occasional Saturday hours and weekday afternoon/evening hours
Possess a high sense of urgency, attention to detail, initiative and integrity
Have exceptional interpersonal, customer service and communication skills
Pass a pre-employment background and credit check
USCCUoffers a competitive salary and perhaps the best benefit package in the CU industry.We are amember-focused financial cooperative committed to becoming the preeminent financial services provider to the Trojan Family.
Fight On!!!
REQ20053942 Posted Date: 12/06/2017
Associated topics: agent, agente de servicio al cliente, call center associate, customer service associate, intern, internship, phone, representative, service, technical assistant


• Location: Los Angeles

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