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Posted: Monday, November 6, 2017 12:07 AM

Description: Supports the operations of a single or multi-location department by providing supervision and direction to a staff of union and/or nonexempt employees engaged in clerical/ production activities. Serves as a resource for staff, resolves clerical/production issues and monitors staff performance to ensure quality and productivity. Performs tasks critical to efficient workflow and quality.

Essential Functions:
  • Supports the daily operations of the department by actively assisting and providing direction to subordinates as required.
  • Coordinates multiple operational tasks supporting the department.
  • Ensures projects are completed on schedule following established procedures and schedules.
  • Interviews, trains, evaluates and disciplines clerical/production staff.
  • Provides work direction and guidance including coaching, professional development and training.
  • Maintains harmony among employees and resolves grievances.
  • Maintains up-to-date knowledge of current and future applications that relate to the operations and the business requirements of the department.
  • Acts as a liaison between management, other departments, and subordinates.
  • Facilitates communication between related departments and own department.
  • Interfaces with outside vendors.
  • Responsible for maintaining data quality and quantity through regular audits.
  • Resolves errors and complaints from client departments and other managers.
  • Assists manager/supervisor in researching, compiling and creating reports from databases and spreadsheets for management reports.
  • Performs ongoing operational tasks for professional unit, as needed.

    Basic Qualifications:
  • N/A
  • Associate's degree required, OR two (2) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • N/A

    Additional Requirements:
  • Demonstrated leadership experience in a business environment required.
  • Ability to effectively coordinate multiple projects, use time management skills and independent judgment.
  • Strong customer service and interpersonal skills required to communicate effectively with all levels of management internal/external.
  • Must be self-sufficient with PC software applications and related technologies.
  • Proficient with word-processing and spreadsheet applications used by department.
  • Ability to train others on software applications that support the departments operations.
  • Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:
  • Experience in a healthcare environment preferred.

  • PR# LA-10799
    Primary Location: California,Los Angeles,1515 N. Vermont Medical Offices 1515 N. Vermont Av
    Scheduled Weekly Hours: 40
    Shift: Variable
    Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
    Working Hours Start: Varies
    Working Hours End: Varies
    Job Schedule: Full-time
    Job Type: Standard
    Employee Status: Regular
    Employee Group/Union Affiliation: Salaried, Non-Union, Exempt
    Job Level: Team Leader/Supervisor
    Job Category: Administration, Clerical and Support Services
    Specialty: Clerical
    Department: Outpatient Pharmacy Call Center
    Travel: No
    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
    Click here for additional requirements >

    Associated topics: assistant general manager, captain, district manager, executive producer, executive team leader, fire captain, fire chief, police captain, project manager, shift supervisor


  • • Location: Los Angeles

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