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Posted: Saturday, November 4, 2017 12:28 PM

Job Description:/h3:
General responsibilities for the Catering Manager include:
Growing Chick:fil:A catering sales by:
o Identifying catering opportunities and follow up opportunities through phone calls and visits to potential catering guests
o Leveraging established corporate partnerships and relationships with existing catering clients and Raving Fans
o Making the sale and securing agreement with catering guests
Confirming orders the day of the event
Ensure Team Members are delivering a REMARKable pickup and/or delivery guest experience
Follow up with guests for feedback and to inquire about their recent experience
Ensure Team Members are properly trained using eTrain, Catering Sales eLearning and 2nd Mile Service Skills included in the Create Raving Fans Strategy for Catering
Adding value for catered events by having a Cow mascot appearance, offering the Chick:fil:A tent for outdoor special events, and decorating Mini Plush cows, branded mints and balloons
Create and manage a database of catering guests (Hoovers)
Develop and manage a team of Catering Leads at the restaurant
In:Restaurant Responsibilities for the Catering Manager include:
Working closely with operations and kitchen staff to ensure the Restaurant has all food and paper goods needed to prepare upcoming catering orders
Ensure the catering equipment and catering area in the Restaurant are clean and organized
Create and maintain documentation around all Restaurant catering procedures
Work with Training Director to create a training program for emerging leaders and all Team Members involved in catering
Continuously evaluate all guest experiences, and create a culture of continuous improvement and communicate operational improvement needs/ideas to operational Directors and to Operator
In:Community Responsibilities for the Catering Manager include:
Be an ambassador for the brand by building relationships with local community members
Identify potential catering guests at catering events
Maintain and continue to grow existing relationships (e.g., surpise a guest at work with his or her favorite Chick:fil:A menu item, mail a handwritten thank:you note thanks a guest for his/her partnership with The Hollywood Chick:fil:A
Distribute marketing materials to potential catering guests to continue building awareness of Chick:fil:A Catering
We will know the Catering Manager is successful upon attaining the following:
All catering orders are delivered on time
Catering guests consistently rave about our product
Outside sales grown incrementally each year
(monthly/quarterly/yearly goals to be set with the Operator)
Streamlined catering systems in place
Clear set of expectations for kitchen teams and catering leads
Sufficient, lean amounts of catering product on hand
The Catering Manager should:
Meet with Catering Leads biweekly
Provide the team with updates on the guests perception of catering execution
Invest sufficient time in the operations of the business
Prioritize your presence on days with the most orders
Replicate your expectations and mindset through the Catering Leads
Work 10 of weekly hours in operations to stay up:to:date and relevant with the kitchen team
Be well:versed in all Chick:fil:A Catering procedures
Create and maintain documentation for each catering order and account
Exercise clear communication with the Front of House and Kitchen teams
Be results:oriented with high level of emotional intelligence with guests
Exemplify an eye for detail on brand standards
Able to make quick decisions
Anticipate problems before they occur
Allocate 1:2 hours per week to planning
Combine critical thinking and practical leadership to create a culture of innovation
Effectively coach and give direction to all Team Members involved in catering
Benefits are To be Determined.

Company Description:/


• Location: Los Angeles

• Post ID: 147446412 losangeles is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017