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Posted: Wednesday, February 7, 2018 9:17 PM

Job Description
This position is for Plastpro, our sister company.
plastproinc for more information.
I. Position: Customer Service Coordinator
II. Position Objective:
Provide exceptional service to our customers through timely processing of orders, credits, and RMAs. Communicate effectively and proactively with customers and internal department s. Exhibits full ownerships for problem resolution and follow up. Provide assistance to other departments as needed in the resolution of disputes and improvements.
III. Qualifications:
College degree or equivalent experience in sales, telemarketing or customer service is required. Inside Sales or Customer Service experience preferred. Possess strong organization and communication skills, both verbal and written. Be proficient in Microsoft Program, such as Word and Excel. Must be detail oriented and possess the ability to multi:task to function effectively in a fast paced environment. Have the initiative to operate independently and ability to work with minimum supervision.
IV. Training:
Will have three (3) months on:the:job training with Customer Service Supervisor and Special Assistant to the Presidents Office, written and verbal tests will be given after each training session. Customer Service Coordinator must learn and understand our products, specifications, pricing, product testing information, marketing materials and Company procedures and policies.
V. Duties and Responsibilities:
:Tasks and Duties
:Process orders in a timely fashion and communicate effectively with customers.
:Accurately apply detail specs and pricing, along with related fees and surcharges.
:Follow up with customers, plant personnel, vendors, and outside sales representatives pertaining sales orders.
:Monitor and follow up with shipping in order to proactively communicate accurate ETA information to customers.
:Promptly respond to calls, emails, and faxes from customers, plant, and sales team.
:Credits and RMAs: Process Return Goods (RMA/RG) and Credit Advices (CA) in a timely fashion. Ensure adequate back up information are provided on RMA and CA, before submitting to the appropriate departments for approval.
:Quotations: Confirm the product specs request by customer, issue quotation for lead:time, price, extra surcharges, and freight to customers. Obtain proper pricing approval as needed.
:Responsible for sending samples, literatures, testing data, and necessary documentations to the customers and outside sales representatives. Need to organize and filing sales order packets daily.
:Mail out invoices daily and distribute invoice copies to the appropriate CSC.
:Initiate and follow through the resolution of any dispute that involves an order.
:Administer special projects and assignments as given by the Customer Service Supervisor.
:Maintaining distributor files and update with each quotation issued or order processed stating all relevant information relating to the quotation or order.
:Develop and maintain knowledge of all Plastpro products by attending regular sales training seminars and self:study.
:Devote the entire productive time, ability and attention to the business of the Company, and shall perform all duties in a professional, ethical and businesslike manner.
:The Customer Service Coordinator shall not disclose to anyone : inside or outside of the Company : any Confidential Information. Confidential Information shall include any of the Companys proprietary or trade secret information that is disclosed to the Sales Coordinator, or that the Sales Coordinator otherwise learns of in the course of employment, such as, but not limited to, business plans, customer lists, customer information, internal pricing information, financial statements, software diagrams or documentation, flow charts or other product plans.
:Any other tasks as required by the department.

:Machinery and Electrical Devices Used
PC computer terminal, 10:key calculator, fax machine, copier, an


• Location: Los Angeles

• Post ID: 160480487 losangeles is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018