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Posted: Thursday, March 16, 2017 12:28 AM


Job description

If you are a self-starter who takes pride in exceeding the customer’s expectation on product quality and capabilities and love project KPI’s, then we want to talk to you!

CivicConnect, a high growth technology firm in the forefront of implementing new technology solutions for smarter cities is seeking a unique individual to provide project management leadership to our key accounts. We work with a wide range of government and civic sector clients delivering innovative digital strategies and solutions that are transforming the very way they govern, provide public services and information, connect with communities, protect the environment, and enhance society. We are looking for someone who is passionate about technology, and will embrace the challenges and opportunities of building an exciting business that has a positive impact on society.

The successful candidate will serve as an important part of our engineering and customer success team leading key mobile and technology development and maintenance projects, over delivering on the solutions while actively managing project expenses. The Senior Engagement Manager will collaborate and partner closely with Customer Management Teams, Development Engineering, Pro Services customization team and IT groups to develop project plans, RFP estimates and project acceptance plans. A key focus of this role includes driving integrations with CivicConnect, our data management platform and CiviCAR, our augmented reality mobile engine which enables customers to deliver advanced augmented reality mobile apps. Candidates must have strong negotiation and communication skills as well as a sharp eye for details.


• Direct and manage project development from inception through delivery
• Creating detailed project plans that include budget, resource allocation, and 3rd party contingencies,
• Proactively manage project scope changes, identify potential issues, and devise contingency and new opportunity plans
• Define requirements in support of budget management and all processes necessary towards the implementation of projects
• Define project success criteria and disseminate to involved parties throughout project life cycle
• Delegate tasks and responsibilities to appropriate personnel
• Identify and resolve issues and conflicts within the project team
• Assist in development of best practices and tools for project execution and management
• Build, develop and grow any business relationships vital to the success of the project
• Driving new revenue generating customer initiatives by continuous engagement with customer, deep knowledge of our expanding platform capabilities and the initiative to bring these together


• B.S. degree in Project Management, Operations, Economics, Finance, Computer Science or related engineering field
• Experience serving as a project manager on tech-related projects, including resource planning, risk identification and mitigation, status reporting, budgeting, and management communications
• Experience delivering projects using agile frameworks
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Strong knowledge of web development, mapping/transit-based technology, and data management platforms
• Strong analytical skills. Must be comfortable with MS Excel, data analysis, and internet technologies
• Comfortable working in a fast-paced, demanding, and fun entrepreneurial environment
• Ability to lead day-to-day client relations, and to work with various internal and external resources to respond to client needs
• Strong listening, negotiation, presentation, and communication skills. Personable, charismatic, and positive with strong consultative sales skills
• Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done


Account Management, Business Consulting, or Sale Engineering experience a plus
This is a key position for CivicConnect as we expand our services and client base in the broad civic sector. We take our mission seriously, but also try to have fun fulfilling that mission.

Please include a cover letter telling us why you are the perfect person for this job. Please include recent salary history and any other information about you and your experience that we need to know about you. Submit your resume and cover letter via email ONLY with the subject line Senior Engagement Manager to:

• Location: Los Angeles

• Post ID: 97709582 losangeles is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017