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Posted: Wednesday, September 6, 2017 11:11 AM

Job Description:/h3:
Service Coordinator : Service Deliver
Job Description:
:The Service Coordinator will be responsible for planning, execution, control and closure of Business and Enterprise VoIP customer implementation projects.
:This position is critical and important role for XCast Labs and its strategic partners and agents.
Job Responsibilities:
:Managing customers through the XCast implementation processes.
:Manage and execute against project plans and delivery guidelines.
:Creating and maintaining customer communications, technical documents, project plans and scopes of work for each customer.
:Develop a detailed and concise implementation plan to address all facets of the customers services.
:Completely owning and managing all aspects of the customer relationship throughout the hand:off and implementation process, including:
:Hand:off from sales
:Proactive customer updates on milestones, delays, issues to resolve, etc.
:Timely responses to customers questions and concerns
:Hand:off to client account manager
:Ability to identify, track, and manage to resolution risks and customer issues for each implementation.
:Coordinating and forming solid working relationships with other departments, vendors and partners, including Sales, Product/Marketing, Engineering, and Finance.
:Keep management aware of project status, critical paths, and associate risk
:Process improvement and development
Qualifications
:Results:driven, execution:focused, seasoned professional who can work independently.
:Ability to exercise solid judgment within broadly defined practices.
:Ability to successfully perform as both an effective team member in a fast:paced environment. Acts to promote collaborative team environment within projects.
:React positively to change, cooperating readily with revised methods and priorities.
:2 years of project management experience with real world experience and references for projects that have been managed by candidate.
:Customer Support Background Required
(telecommunications field preferred).
:Excellent Project Management and organizational skills.
:
Knowledge/experience with customer service systems and tools is highly desirable.
:The ideal candidate must be experienced in customer facing projects, communicating and negotiating with the executive level stakeholders on a customer side and have been a consensus builder and facilitator able to prioritize and resolve conflicting demands and requirements.
:Ability to balance strategic thinking, planning and execution activities
Education
:Bachelors Degree or equivalent experience.
Additional Info:
:Division: Operations
:Location: Los Angeles, CA
:Job Type: Full:Time
:Job Level: Experienced
:Education: Bachelors Degree or Equivalent ExperienceCompany Description:/h3:
XCast Labs, headquartered in Los Angeles, CA is an advanced SaaS (Software as a Service) provider that has developed a comprehensive suite of software and hardware solutions that enable Cable MSOs / PCOs, CLECs, RLECs, ISPs, MDUs, Resellers and marketing companies to offer integrated IP:based services to their end:users.

Source: https://www.tiptopjob.com/jobs/71135918_job.asp?source=backpage


• Location: Los Angeles

• Post ID: 138955517 losangeles
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