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Posted: Wednesday, September 6, 2017 11:11 AM

Job Description:/h3:
Service Coordinator : Service Deliver
Job Description:
:The Service Coordinator will be responsible for planning, execution, control and closure of Business and Enterprise VoIP customer implementation projects.
:This position is critical and important role for XCast Labs and its strategic partners and agents.
Job Responsibilities:
:Managing customers through the XCast implementation processes.
:Manage and execute against project plans and delivery guidelines.
:Creating and maintaining customer communications, technical documents, project plans and scopes of work for each customer.
:Develop a detailed and concise implementation plan to address all facets of the customers services.
:Completely owning and managing all aspects of the customer relationship throughout the hand:off and implementation process, including:
:Hand:off from sales
:Proactive customer updates on milestones, delays, issues to resolve, etc.
:Timely responses to customers questions and concerns
:Hand:off to client account manager
:Ability to identify, track, and manage to resolution risks and customer issues for each implementation.
:Coordinating and forming solid working relationships with other departments, vendors and partners, including Sales, Product/Marketing, Engineering, and Finance.
:Keep management aware of project status, critical paths, and associate risk
:Process improvement and development
:Results:driven, execution:focused, seasoned professional who can work independently.
:Ability to exercise solid judgment within broadly defined practices.
:Ability to successfully perform as both an effective team member in a fast:paced environment. Acts to promote collaborative team environment within projects.
:React positively to change, cooperating readily with revised methods and priorities.
:2 years of project management experience with real world experience and references for projects that have been managed by candidate.
:Customer Support Background Required
(telecommunications field preferred).
:Excellent Project Management and organizational skills.
Knowledge/experience with customer service systems and tools is highly desirable.
:The ideal candidate must be experienced in customer facing projects, communicating and negotiating with the executive level stakeholders on a customer side and have been a consensus builder and facilitator able to prioritize and resolve conflicting demands and requirements.
:Ability to balance strategic thinking, planning and execution activities
:Bachelors Degree or equivalent experience.
Additional Info:
:Division: Operations
:Location: Los Angeles, CA
:Job Type: Full:Time
:Job Level: Experienced
:Education: Bachelors Degree or Equivalent ExperienceCompany Description:/h3:
XCast Labs, headquartered in Los Angeles, CA is an advanced SaaS (Software as a Service) provider that has developed a comprehensive suite of software and hardware solutions that enable Cable MSOs / PCOs, CLECs, RLECs, ISPs, MDUs, Resellers and marketing companies to offer integrated IP:based services to their end:users.


• Location: Los Angeles

• Post ID: 138955517 losangeles is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017