Posted: Saturday, March 4, 2017 11:46 PM
Additional Location(s) or Information:
Job Category: Services
Level of Experience: Experienced : Manager
Requisition : R1028755
*** Must be a US Citizen and have the ability to obtain a U.S. Government Security Clearance***
What Youll Do
: Lead service delivery experience to the customer : single point of ownership and accountability for all customer service delivery related activities and interaction
: Lead and manage a diverse team of Program Managers, Project Mangers and Engineers responsible for delivering high quality services and outcomes to our customers in State, County, and Educational institutions
: Manage customer level profitability : manage and report contract metrics, identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, manage projects successfully while meeting revenue and cost budgets
: Assure customer outcomes and customer satisfaction with service delivery, drive value in service delivery and maximize customer loyalty with key stakeholders to become trusted advisor
: Successfully partner with customer sales leadership and key Cisco stakeholders to develop and execute 1:3 year integrated account plans and regional expansion strategies that results in business growth
: Collaborate with sales teams and innovation teams to maximize profitability and revenue opportunities within service solution areas
Who Youll Work With
The Business Entity
Public Sector Advanced Services::This opportunity involves helping to shape the customers vision and achieve outcomes leveraging best of breed technology in collaboration, networking, security, and cloud. The qualified candidate will be able to have an impact on the State, Local, and Education (SLED) market and help them transform to meet their mission.
The Advanced Services SLED West team provides emerging solutions and architectures to customers : along with cutting edge consulting to insure customer success. Our team members work collaboratively and together to deliver business outcomes to our customers, along with the resources to insure personal and professional growth.
Who You Are
Youve got experience managing complex delivery engagements and supporting the consultative sales process. You develop deep and trustworthy relationships with all of your stakeholders. You have a reputation of delivering projects on time and within budget that result in glowing customer references and team members who want to do it all over again. You have good analytic and decision making skills. Your strong communication skills help you influence others.
Our minimum requirements for this role:
: Expert skills in delivery management
: Ability to influence decisions related to services and technologies across customers IT and Lines of business
: Financial and Business Acumen : knowledge, skills and understanding, of business process, tools and concepts required to make sound decisions. (e.g. investment ROI)
: College Degree (Bachelor, Masters) : technical or business
: Technical and Business certifications (e.g. ITIL, CISSP, PMP, CCIE
: 10+ years relevant industry related experience
: Should possess 5+ years prior management experience
: Must have IT Consulting experience
: Successfully navigate across Cisco and customer landscape to drive mutual success : understand and manage political realities to achieve goals
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars
• Location: los angeles
• Post ID: 99928142 losangeles