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Posted: Thursday, February 8, 2018 6:51 AM

Job Description

Department: Stewarding Status: Exempt

Position: Stewarding Manager

PLACE OF WORK: Stewarding, Banquets, Kitchen, and Dining Services.

JOB OVERVIEW: Supervise, train, and inspect the performance of assigned Stewarding Staff, ensuring that all procedures are completed to the Hotel and R.C. Standards, while working within the budgeted guidelines. Assist where necessary to ensure optimum service to guests. Provides support, training, direction, and focus, helps staff members have continuous success. Develop understanding of stewarding processes.

REPORTS TO: F and B Director and Assistant F and B, Executive Chef.


Internal: Stewarding staff, restaurant staff, kitchen staff, banquet staff, room service staff, lobby lounge staff.

External: Hotel guests/visitors, designated service company personnel and vendors.


SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.



:1) High School Graduate, some college.
:2) Ability to communicate in English to the understanding of employees and guests.
:3) Knowledge of proper chemical handling.
:4) Ability to provide legible communication.
:5) Ability to do basic arithmetic.


:1) College Degree.
:2) Previous Management Experience or Member of SDWT.
:3) Knowledge of computers.
:4) Fluency in a second language, preferably Spanish or Creole.
:5) Knowledge of local attractions, services and suppliers/vendors.
:6) Certification in alcohol awareness program and sanitation.
:7) CPR Certification.



:1) Ability to input and access data in computer.
:2) Ability to use financial data and other data well in terms of making decisions.
:3) Ability to focus attention on guest needs, remaining calm and courteous.
:4) Ability to promote positive relations with all individuals.
:5) Ability to think clearly, quickly, maintain concentration and make concise decisions.
:6) Ability to prioritize, organize and follow up.
:7) Ability to focus attention on details.
:8) Ability to work well under pressure.
:9) Ability to perform job functions with minimal supervision.
:10) Ability to exert physical effort in performing daily assignments of all stewarding positions.
:11) Ability to work cohesively with other departments and co:workers as part of a team.
:12) Ability to be positive and upbeat and to create that feeling in others.
:13) Ability to think of ways to improve, do more, get better.
:14) Ability to create teamwork in a department.
:15) Ability to retain good staff members.
:16) Ability to set goals and clear measurements to obtain them.
:17) Ability to recognize opportunities available to you vs. problems.
:18) Ability to work long intense hours weekly.
:19) Ability to improve employee morale and maintain it.
:20) Ability to respond to negativity and work through it.
:21) Ability to create a vision and purpose for what needs to be done.
:22) Ability to take charge and provide leadership in a variety of situations.
:23) Ability to give credit and highlight others success.
:24) Ability to anticipate events.
:25) Ability to match the right person to the right job.
:26) Ability to move others past obstacles.
:27) Ability to create good relationships with individuals.
:28) Ability to meet deadlines.


:1) Maintain complete knowledge of:
:a) All hotel features/services, hours of operation.
:b) All hotel restaurant food concepts, menu price range, dress code and ambiance.
:c) All hotel catering events and restaurant covers.
:d) All


• Location: Los Angeles

• Post ID: 161077497 losangeles is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018