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Posted: Monday, January 8, 2018 3:17 AM

Primary Job Duties & Responsibilities

* Handles 1st party Property claims of moderate to high severity and complexity as assigned.

* Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

* Broad scale use of innovative technologies.

* Investigates and evaluates all relevant facts to determine coverage damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies.

* Secures recorded or written statements as appropriate.

* Establishes timely and accurate claim and expense reserves.

* Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.

* Negotiates with multiple constituents, i.e.; contractors or insured's representatives and conveys claim settlements within authority limits.

* Writes denial letters, Reservation of Rights and other complex correspondence.

* Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.

* Meets all quality standards and expectations in accordance with the Travelers Knowledge Guides.

* Maintains an effective diary system, captures all required data accurately and documents claim file activities in accordance with established procedures.

* Manages file inventory to ensure timely resolution of cases.

* Handles files in compliance with state regulations, where applicable.

* Provides excellent customer service to meet the needs of the insured, agents and all other internal and external customers/business partners.

* Determines when to refer claims to Travelers Investigative Services and/or Subrogation Unit.

* Identifies and refers claims with Major Case Unit exposure to the manager.

* Performs administrative functions such as expense accounts, time off reporting, etc. as required.

* Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.

* Actively provides mentoring and coaching to less experienced claim professionals.

* May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

* Obtains experts as needed.

* CAT Duty as assigned

Job Specific & Technical Skills & Competencies

* Interpersonal and customer service skills - Advanced

* Organizational and time management skills - Advanced

* Ability to work independently - Advanced

* Judgment, analytical and decision making skills - Advanced

* Negotiation skills - Advanced

* Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively - Advanced

* Investigative skills - Advanced

* Ability to analyze and determine coverage - Advanced

* Analyze, and evaluate damages - Advanced

* Resolve claims within settlement authority - Advanced

Job Summary

This is a senior level field position. Under general supervision, this position is responsible for handling first party property claims including:

* Investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of high severity and complexity.

* Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

* Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.

* As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

* This job does not manage others


Selected candidate must live in or relocate at their own expense to the assigned territory. Ideal locations for this position include:

* The San Fernando Valley

* The Greater Los Angeles area

Preferred Qualifications

Education, Work Experience & Knowledge

* Bachelor's Degree preferred.

* General knowledge of estimating system Xactimate preferred.

* Customer Service experience - preferred

Physical Requirements

* Operates standard office equipment - Continuously

* Sitting (can stand at will) - Continuously

* Standing - Frequently

* Lifting items up to 50 pounds - Occasionally

* Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Occasionally

* Use of Keyboards (Sporadic 10-Key) - Continuously

* Working in a confined or restricted area - Occasionally

* Driving - Frequently

This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.

Minimum Qualifications

High School Diploma or GED required. A minimum of 3 years of Personal Insurance or Business Insurance Property claim handling experience required. Valid driver's license required.


Associated topics: automobile, bodily, claim examiner, claim investigator, damage, insurance, investigate, investigation, liability, liability adjuster


• Location: Los Angeles

• Post ID: 156236232 losangeles is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018