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Posted: Thursday, October 5, 2017 3:23 PM

Job Description:/h3:

SUMMARY

The Inside Sales Coordinator is assigned to a group of accounts and ensures we offer these customers best in class customer service. As the primary point of contact for these strategically important customers, this will include working closely with all departments in the organization (Operations, Product Management, Engineering, Quality, etc.) to ensure our customers needs are met. The ISC will also work very closely with a Regional Outside Sales Manager to develop and build relationships with customers while also identifying opportunities for revenue growth. Furthermore, the ISC is responsible for achieving specific customer service and inside sales metrics.



In this role, the Inside Sales Coordinator will also be assigned and assist on internal improvement projects for further career development.





ESSENTIAL JOB FUNCTIONS



:Establishes professional and responsive relationships with customers to ensure total customer satisfaction and continued business
:Provides superior customer service support for both internal and external customers
:Acts as a liaison between the Customer and Internal team members to ensure all customer expectations are communicated, understood and met throughout the organization
:Is a responsible and cooperative team leader with other departments to address and resolve customer issues
:Processes all customer requests for quotation, orders, change orders, and expedites
:Works directly with the Regional Sales Manager to maintain existing business and develop new business opportunities
:Responsible for tracking and following up on all active strategic quotes and providing status to the organization, including reporting on competitive activity and lost business
:Works with accounting as needed to help resolve any customer credit issues
:Reviews customer backlog and historical reports in an effort to watch customer order patterns and provide early warning to buyers as new orders are needed
:Meets with customers in person regarding their accounts if need be
:Determines availability of similar parts which may be substituted for orders. Checks with distributors and other sources to locate necessary parts
:May provide guidance/training to less senior department personnel
:Create and submit reports to senior management as required
:Maintains up to date knowledge of the industry and competitors
:Works well under pressure with short deadlines
:Performs other related duties as assigned

Promotes confidence of Carlisle by providing customer with solutions and best in class service

:Meets job scorecard expectations on turnaround time for quotes, order entry, quote follow up, etc.

Performs routine clerical tasks such as proofing sales orders, maintaining quote log, file and store quotes and orders, working within customer portals

:Takes proactive steps to ensure we are providing our customers with best in class customer support and to help grow the business
:Participates in Kaizen events as needed







*Other duties may be assigned*





SUPERVISOR RESPONSIBILITIES

Not applicable





QUALIFICATIONS



EDUCATION and/or EXPERIENCE

Bachelors Degree in Business, Communication, Engineering or a related field



CERTIFICATES, LICENSES, REGISTRATIONS

Not applicable



LANGUAGE SKILLS

Excellent communication skills, both written and verbal

Ability to communicate effectively to employees at all levels

Excellent English grammar and spelling

Must be able to read, write, analyze, and interpret general business reports, procedures, and/or regulations



JOB SKILLS

Strong computer skills (MS Office specifically Excel, Oracle, Customer Portals)

Excellent verbal and written communication skills

Excellent Organizational skills

Source: https://www.tiptopjob.com/jobs/72766543_job.asp?source=backpage


• Location: Los Angeles

• Post ID: 143125082 losangeles
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