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Posted: Saturday, September 2, 2017 7:41 AM

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  • Sell memberships by creating a relationship and understanding of the needs of each guest
  • Present the Wellness Program to all guests
  • Provide excellent customer service and build lasting guest and member relationships
  • Develop a deep knowledge and understanding of the skills of each therapist
  • Answer the phone promptly and professionally, and book appointments based on guest/member need and match guests to the best therapist for their needs
  • Book appointments effectively and efficiently, and pre-book appointments as outlined in our standard
  • Sell retail products, and attend product knowledge trainings
  • Assist guests with service, enhancements, and retail selections by discussing and/or demonstrating products results and benefits
  • Build knowledge of products for consultations with guests, and recommend the best products to suit the guest's needs
  • Perform and assist with price changes, inventory, and stock room organization
  • Assist in upholding cleanliness of the facility
  • Maintain guest and member files
  • Other duties as assigned

The ideal candidate will:

  • Understand and believe in the benefits of skincare and massage therapy
  • Show passion for products, customer service, and selling
  • Value the importance of customer service and be able to communicate effectively with guests and members, clinic management, estheticians, therapists, and other associates
  • Able to work flexible days and hours
  • Ability to spend up to 100% of work time standing
  • Develop a high level of product knowledge
  • Ability to sell services, service add-ons, memberships and retail
  • Experience working in a retail or spa environment preferred

• Location: Los Angeles

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